FAQ


FAQ

Does Toptiergoods offer guarantee to their customers?

 Of course we do, We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will be replaced at no charge. Returns must be made within 30 days of receiving product. At the time you place an order, you will be asked to confirm all the details regarding the item's size, design, spelling, etc. Therefore, we do not accept returns or exchanges for your selection of incorrect items, sizes, designs, etc. If you have any questions about placing an order, please contact us so we can make sure you are satisfied with your purchase.

For physical products and accessories we offer a 30 day money back guarantee just provide a photo if it’s a damaged good

How do I check the status of my order?

We’ll send you your tracking number as soon as your order has been processed.

In most cases order processing takes between 24-96 hours.

We will be adding a Lookup column on the site in the future.

 

How long does delivery take?

We know the feeling of waiting for an awesome product to arrive, so we get them to you as fast as we possibly can!

Here are our standard shipping times:

Local products: Usually 7-10 days for all our products
International products: as most of our products are internationally shipped, please allow up to 2-4 weeks for delivery

Clothing items: Usually 7-10 days

If your order hasn’t arrived inside the estimated delivery times, please contact our support team at support@toptiergoods.com

For products other than clothing, delivery time may take up to 30 days to arrive from our suppliers. The average delivery time is much lower, but we like to make our customers aware that in very rare cases it can take up to 30 days to receive your product(s). 

Some of our products are shipped from our overseas warehouse direct to you. In the rare event that there is a customs charge, this will be the responsibility of the customer.

I ordered more than 1 item, why did I receive 1?

When you order multiple items at a time some are shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you!

 

How secure is my personal information?

Toptiergoods  adheres to highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments. 

We don’t sell, lease or otherwise distribute any personal customer information.

 

Which clothing brands does Toptiergoods use?

We use the best brands in the marketplace that are known for their quality, durability and great fit. Our preferred garment suppliers include Gildan, Hanes, Bella, and Port & Company and Others